Shipping & Return Policy

Shipping

€ 7,50 per delivery. Free shipping will be offered on all orders over € 100. We currently use the SDA courier as an express courier for shipments.

Estimated delivery times are 2-3 working days. 4 days for islands and disadvantaged locations. 
A phone number or an e-mail address is required for shipping.

CAUTION
The courier does not make deliveries by appointment, therefore, someone who is responsible for receiving the goods must be present during the delivery hours. 

More information on the delivery times and the courier branches can be found on the courier site: https://www.sda.it/SITO_SDA-INSIDEX-WEB/pages/Home_it/119?

Return

Customer may cancel a Contract at any time before the order is delivered and up to 14 days afterwards. Customer will receive a full refund of the price paid for the Products in accordance with the refunds policy (see below).

To cancel a Contract, Customer must clearly inform BACK2YOU, preferably by completing the cancellation form or by email. Customer must also return the Products within 14 days after the day of notifying the cancellation, in the same condition in which he/she received them (which does not interfere with the right to take any reasonable steps to examine the Products and make sure they conform to the order). Customer has a legal obligation to take reasonable care of the Products while they are in his/her possession. If it is failed to comply with this obligation, BACK2YOU may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which Customer is otherwise entitled.

To return the Products, Customer should package the parcel securely (making sure to include a note of name and address) and then return it, either by courier or by recorded delivery mail or other form of certified mail or if the Products are too bulky to return by mail then by a suitable carrier, to the following address: 

B2U s.r.l.
Via Cusinati 12
36028 Rossano Veneto
(Vicenza) – ITALY

Please save the proof of posting/despatch and tracking information until the refund has been processed. Customer will be responsible for the cost and risk of returning the Products, except in the case of items which are substituted if the precise Products ordered are not in stock.

In case of a cancellation of a Contract within the 14 day of period (see above), BACK2YOU will process the refund due as soon as possible and, in any case, within 14 days after the day of receipt of the Products back or, if earlier, the day on which BACK2YOU receives evidence of return of the Products (see above). Price of the Products in full will be refund by the same method originally used to pay the purchase (subject to any deduction Back2you is entitled to make due to use of or damage to the Products), including the cost of standard delivery. However, cost of returning the Products will not be refunded.


ORDER – PURCHASE – DELIVERY

  • How do I order?
    Click on “Buy Now” in any product page and the selected products will be automatically added to your shopping cart, you can then complete the order by following the simple purchase procedure.
  • Do the prices include VAT?
    Yes, all prices on our homepage are inclusive of VAT, the only additions may be shipping costs, where applicable.
  • Can I have the products I buy invoiced?
    Certainly, when filling in the shipping form there is a specific box where you can enter your VAT code and company tax id code, even if they are the same, and when the products are shipped you will be sent a sales invoice in PDF format to the email address you provided during the purchase procedure.
  • How do I order several products?
    Click on “Buy now” in any product page, all the selected products are automatically added to your shopping basket, you can then complete the order by following the quite simple purchase procedure. To add more products simply click on the “Continue shopping” button, and repeat the process choosing the products you require.
  • Which payment methods do you accept?
    Puoi pagare il tuo ordine avvalendoti delle varie opzioni. There are various ways of paying for your order Credit card – VVisa, Mastercard, Maestro, JBC, Postepay, Diner’s Club, American Express (ssl) verified by Visa, PayPal, Bank Transfer. All payment methods are secure, what’s more at no time are we able to know your credit card data.
  • How much are transport costs?
    To check the transport cost tables, go to the Shipping Costs, or select the area on the cart.
  • Why do I have to give you my telephone number and my e-mail?
    To be able to ship your order it is essential that you give us a telephone number where you can always be contacted and an email address. If you do not give a telephone number and email address the goods cannot be shipped.
  • When will I receive my order?
    Orders are processed within 48 hours of ordering and you receive an email advising you the order has been processed. Shipment and delivery of in-stock items usually takes around 3 working days. For out-of-stock items our Customer Services will advise you of shipping times.
  • How are my products shipped?
    Shipments are made by express courier so for everything to go smoothly with the shipment it is important that you provide a telephone number where you can always be contacted and an email address.
  • Am I notified before you ship my order?
    Within 2 days from placing your order you will be advised by email.The goods will be sent to the shipping address you gave in the form.
  • What happens if I am out when you deliver?
    If the courier passes for delivery and doesn’t find anyone, they will leave calling card with a call free number you can call to agree on another delivery time. After the third call storage charges will be applicable, which imply extra costs for you. In this case you will have to pay the additional costs, calculated on the days of storage.
  • Can I use my right of withdrawal?
    Certainly, under Law Decree 185 dated 22 May 1999, “Implementation of EC directive 97/7/CE on protection of consumers on distance contracts ” you have the right to withdraw from the purchase of any product bought online. (See also the specific page Product Returns).