Customer may cancel a Contract at any time before the order is delivered and up to 14 days afterwards. Customer will receive a full refund of the price paid for the Products in accordance with the refunds policy (see below).
To cancel a Contract, Customer must clearly inform BACK2YOU, preferably by completing the cancellation form or by email. Customer must also return the Products within 14 days after the day of notifying the cancellation, in the same condition in which he/she received them (which does not interfere with the right to take any reasonable steps to examine the Products and make sure they conform to the order). Customer has a legal obligation to take reasonable care of the Products while they are in his/her possession. If it is failed to comply with this obligation, BACK2YOU may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which Customer is otherwise entitled.
To return the Products, Customer should package the parcel securely (making sure to include a note of name and address) and then return it, either by courier or by recorded delivery mail or other form of certified mail or if the Products are too bulky to return by mail then by a suitable carrier, to the following address:
36028 Rossano Veneto
(Vicenza) - ITALY
Please save the proof of posting/despatch and tracking information until the refund has been processed. Customer will be responsible for the cost and risk of returning the Products, except in the case of items which are substituted if the precise Products ordered are not in stock.
In case of a cancellation of a Contract within the 14 day of period (see above), BACK2YOU will process the refund due as soon as possible and, in any case, within 14 days after the day of receipt of the Products back or, if earlier, the day on which BACK2YOU receives evidence of return of the Products (see above). Price of the Products in full will be refund by the same method originally used to pay the purchase (subject to any deduction Back2you is entitled to make due to use of or damage to the Products), including the cost of standard delivery. However, cost of returning the Products will not be refunded.
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